Frequently Asked Questions (FAQs)

1. What products do you sell on Sochchi.com?
We specialize in a wide range of high-quality, stylish women’s bags. All our bags are designed and made in Pakistan, offering a unique blend of craftsmanship and contemporary fashion. Our collection includes handbags, shoulder bags, totes, clutches, and more, suitable for all occasions.

2. Are all your bags made in Pakistan?
Yes! All the bags available on Sochchi.com are proudly designed, crafted, and produced in Pakistan. We collaborate with skilled artisans to ensure the finest quality and attention to detail in every product.

3. How can I place an order?
Placing an order on Sochchi.com is easy! Simply browse through our collection, select the bags you like, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping details, and choose your preferred payment method. After completing the purchase, you’ll receive an order confirmation email.

4. What payment methods do you accept?
We offer a variety of secure payment options for your convenience, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Bank Transfer
• Cash on Delivery (COD)
• Other local payment methods (if applicable)

5. Do you offer international shipping?
Currently, we offer shipping within Pakistan. We are working on expanding our services to offer international shipping in the future. Stay tuned for updates on our website.

6. What are the shipping charges?
Shipping charges vary depending on your location and the size of the order. You can view the applicable shipping charges during the checkout process.

7. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery usually takes between 3-5 business days, depending on your location within Pakistan. You’ll receive a tracking number once your order is shipped, so you can monitor its progress.

8. Can I modify or cancel my order?
Once an order is confirmed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team at [info@sochchi.com] within 24 hours of placing the order. We will do our best to accommodate your request before the order is shipped.

9. How do I track my order?
After your order is shipped, you will receive a confirmation email along with a tracking number. You can use this tracking number on our website or the courier company’s site to track your order in real time.

10. What should I do if my item is damaged or defective?
We take great care in packaging your order to ensure it arrives safely. However, if you receive a damaged or defective product, please contact us within 5 days of receiving your order .We will arrange for a replacement or refund based on your preference.

11. Do you accept returns or exchanges?
Yes! We accept returns or exchanges within 5 days of receiving your order. The item must be unused, unworn, and in its original condition with the tags intact. Please contact our customer service team to initiate a return or exchange. The customer is responsible for the return shipping charges.

12. How do I care for my bag?
To ensure the longevity of your bag, we recommend the following care tips:

• Keep your bag away from direct sunlight to prevent color fading.
• Clean your bag regularly with a soft cloth.
• Store your bag in a dust bag when not in use to protect it from dust and dirt.
• Avoid overloading your bag to maintain its shape and structure.

13. How do I get in touch with customer service?
If you have any questions or concerns, our friendly customer service team is here to help! You can reach us via:

• Email: [info@sochchi.com]

15. Are your bags customizable?
Currently, we do not offer custom-made bags. However, we are constantly working on expanding our collection and may offer customization options in the future. Stay updated by subscribing to our newsletter or following us on social media.

16. How can I stay updated on new arrivals and special offers?
To stay informed about our latest collections, special discounts, and promotions, subscribe to our newsletter or follow us on our social media platforms.